Política de envío
GLOWMATE — Shipping Policy
At GLOWMATE we strive to process and deliver your order as quickly and safely as possible. Below you'll find all the relevant information about our shipping times and conditions.
1. ORDER PROCESSING TIME
Once payment is confirmed, all orders are processed and prepared within 3 business days. This time does not include weekends or holidays, and may vary during high-demand seasons (sales, launches, holiday dates), which will be communicated in a timely manner on our store or through customer notification.
2. SHIPPING TIME
Once the order has been dispatched, the estimated delivery time is 9 business days, for shipments worldwide. This timeframe is an estimate and does not constitute a guarantee, as it may be affected by factors beyond our control, such as customs delays, weather conditions, strikes, or carrier incidents.
Total estimated time from purchase to delivery: approximately 3 to 12 business days, depending on the destination.
3. SHIPPING COVERAGE
We ship internationally. Shipping rates are calculated automatically at checkout based on destination, weight, and type of product purchased.
4. ORDER TRACKING
Once your order has been dispatched, you will receive an email with the tracking number and corresponding link to monitor the status of your shipment until delivery.
5. CUSTOMS, TAXES, AND DUTIES
On international shipments, the order may be subject to import taxes, duties, or customs fees determined by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. GLOWMATE has no control over these charges and recommends that customers inform themselves in advance about their country's customs regulations.
6. DELIVERY DELAYS
GLOWMATE is not responsible for delays caused by the shipping carrier, customs processes, weather conditions, or other events beyond our control. If your order shows a significant delay relative to the estimated timeframe, you may contact us so we can check the status of the shipment.
7. INCORRECT SHIPPING ADDRESS
It is the customer's responsibility to provide a complete and correct shipping address when placing an order. GLOWMATE is not responsible for lost or returned orders due to incorrect or incomplete shipping information provided by the customer. Should reshipment be required for this reason, the additional cost will be borne by the customer.
8. LOST OR DAMAGED PACKAGES
If your order arrives damaged or does not arrive within the estimated timeframe plus a reasonable margin, contact us within 7 days following the estimated delivery date, including your order number and photographic evidence in case of damage, so we can evaluate a solution (reshipment, partial or full refund, as applicable).
9. TRANSFER OF RISK
Once the order is handed over to the shipping carrier, title and risk of loss transfer to the customer. GLOWMATE will work with the shipping carrier on any claim for loss, but does not guarantee the outcome of such a claim.
10. CHANGES TO THIS POLICY
GLOWMATE reserves the right to modify this Shipping Policy at any time. Changes will take effect upon posting on this page.
11. CONTACT
For questions about your shipment, write to us at:
GLOWMATE
candiottikatiana@outlook.com
URB. EL LUCUMO MZ G LT 33 HUAYCAN ATE-HUAYCAN
+51982143944