Política de reembolso
Returns & Refunds Policy
Last updated: August 17, 2026
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it under the conditions outlined below.
1. Return Period
You have 90 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in the same condition in which you received it.
- Include all original tags, packaging, and accessories.
- Include your order confirmation, receipt, or other valid proof of purchase.
Items that do not meet these conditions may not be eligible for a refund.
2. How to Request a Return
To request a return, please contact us at:
Please include your order number, the item(s) you wish to return, and the reason for the return.
Do not send any items back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide you with the applicable return instructions and, when required, the return shipping address.
3. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer is responsible for the cost of return shipping.
Return shipping costs are non-refundable unless otherwise required by applicable law.
For international returns, customers may also be responsible for customs duties, taxes, or other fees associated with returning an order.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us at candiottikatiana@outlook.com as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photos or videos showing the damage, defect, or incorrect item.
- Photos of the packaging when relevant.
We will review the issue and determine the appropriate solution, which may include a replacement, refund, or other applicable remedy.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products.
- Items specifically produced or modified according to the customer's specifications.
- Gift cards.
- Items marked as final sale or otherwise identified as non-returnable at the time of purchase.
- Items that have been worn, used, altered, damaged, or returned without their original packaging.
This list does not limit any mandatory consumer rights that may apply under the laws of your country.
6. Exchanges
We do not guarantee direct exchanges.
If you would like a different item, size, color, or style, the fastest option is generally to return the original item, subject to our return requirements, and place a new order for the desired item.
7. International Orders
We accept orders from customers worldwide, subject to the countries and destinations available at checkout.
International customers are responsible for complying with applicable import requirements and, where applicable, paying customs duties, import taxes, VAT, or other charges imposed by the destination country.
These charges are generally not included in the product price or shipping cost unless explicitly stated at checkout.
We are not responsible for delays caused by customs authorities, incorrect shipping information provided by the customer, or circumstances beyond our reasonable control.
8. European Union – 14-Day Right of Withdrawal
If you are a consumer located in the European Union and your purchase is subject to the EU consumer right of withdrawal, you generally have the right to cancel your order within 14 days of receiving the goods, without providing a reason.
The goods must be returned in accordance with applicable EU consumer protection laws. You may be responsible for the direct cost of returning the goods unless otherwise required by law.
This right may not apply to certain products, including personalized or custom-made items, or other products for which an exception applies under applicable law.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights applicable to customers in the European Union or any other jurisdiction.
9. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank or payment provider may require additional time to post the funds to your account.
If you have not received your refund after the applicable processing period, please contact us at:
10. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
We cannot guarantee that an order can be cancelled once it has been processed, prepared for shipment, or shipped.
If the order has already been shipped, you may need to follow the return procedure described in this policy.
11. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may apply if the order needs to be reshipped.
12. Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact us at:
We will be happy to assist you.